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privacy policy

Overview

What: Kis Creative (herein known as Kis) values and respects the privacy of people we deal with. Kis is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and other applicable laws and regulations.
Who: Employees, volunteers, management, clients, and key stakeholders.
Why: This policy describes how we collect, hold, use, and disclose your personal information and how we maintain the quality and security of your personal information.

Personal Information

“Personal information” means any information or opinion, whether true or not, and whether recorded in material form or note, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (eg your name) or indirectly.

Collection of Personal Information

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

The personal information we collect about you may include:

  • Name
  • Mailing or street address
  • Email address
  • Phone number
  • Payment information

We collect your personal information directly from you when you:

  • Interact with us over the phone.
  • Interact with us in person.
  • Interact with us online.
  • Participate in survey or questionnaire.
  • Subscribe to our mailing list.
  • Apply for a position with us as an employee, contractor, or volunteer.
  • Become a client.
  • Become a preferred supplier partner.

Collecting Personal Information from Third Parties

We may also collect your personal information from third parties or through publicly available sources. We collect your personal information from these third parties so we can provide you with relevant service offerings.

How We Use Your Personal Information

We use your personal information for many purposes in connection with our activities, including the following purposes:

  • To provide you with information or services that you request from us.
  • Deliver to you a more personalised experience and service offering.
  • Improve the quality of the services we offer.
  • To establish relationships with external providers on your behalf.
  • Internal administrative purposes.
  • Marketing and research purposes.

Disclosure of personal information to third parties

We will not disclose your personal information to third parties without your specific prior consent.

Transfer of personal information overseas

Some third-party service providers we disclose personal information to may be based in or have servers located outside of Australia, including in United States, United Kingdom, and Germany.
Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose your personal information to overseas third parties if:

  • You have given us your consent to disclose personal information to that third party;
    or

We reasonably believe that:

  • The overseas recipient is subject to a law or binding scheme that is overall similar to the APPs; and
  • The law or binding scheme can be enforced; or
  • The disclosure is required or authorised by an Australian law or court/tribunal order.

Protecting Personal Information

Kis will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

  • Having a robust physical security of our premises and databases/records;
  • Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
  • Having technological measures in place (for example, anti-virus software, fire walls)

Online Activity

Kis website uses cookies. A cookie is a small file and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and the Kis website.
We do not use cookies to identify you, just to improve your experience on our website.
If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Website analytics

Our website uses GA4 (Google Analytics 4) to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances we may connect it to you.

Direct Marketing

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communication. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may opt-out of receiving marketing communication from us at any time by selecting the ‘unsubscribe’ link in the SMS or email/contacting Kis using the details set out in the ‘How to contact us’ section below.

Retention of Personal Information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example – record keeping obligations.

Accessing and Correcting Your Personal Information

Kis will endeavour to keep your personal information accurate, complete, and up to date.
If you wish to make a request to access and/or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 2 business days. A Kis representative will confirm the details you are wanting to update and make all required changes in the relevant documentation and system(s).

Links to Third Party Sites

Kis website may contain links to website operated by third parties. If you access a third party website through our website, personal information may be collected by that third party website. We make no representation or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third party providers/websites are responsible for informing you about their privacy practices and we encourage you to read their privacy policies.

Enquiries and Complaints

For complaints about how Kis handles, processes, or manages your personal
information, please contact a Kis team member on 02 4934 4556. Note we may require proof of identity and full details of your request before we can process your complaint.
Please allow up to 5 business days for Kis to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Kis’ response to a complaint, you have the right to contact the Office of Australian Information Commissioner – www.oaic.gov.au/ , to lodge a complaint.

If you have a question or concern in relation to our handling of your personal
information or this Policy, you can contact us for assistance as follows:
Email: info@kiscreative.com.au
Phone: 02 4934 4556
Mail Address: Level 1, 102 Lawes Street, East Maitland, NSW.

Published March 2024

This Policy helps Kis comply with our legal requirements, build trust with our key stakeholders and demonstrates our commitment to responsible data handling practices.

Resources - Privacy Act 1988 (Cth)
Office of the Australian Information Commissioner (OAIC) - www.oaic.gov.au/
Australian Spam Act 2003 (Cth)