For Project-Based works: Fifty percent (50%) payment is required prior to the commencement of work, with the remaining fifty percent (50%) due before handover of assets or completed works.

For Ongoing Retainer arrangements: Direct debit payment method will be established and will occur monthly for payment of retainer rate for the duration of the agreement.

For Fixed Packages: (ie the bulk purchase of a package of hours) full payment is required prior to these hours being applied to requested service.

For Casual Specialist per-hour services (ie Graphic Design, Consultancy etc): unless otherwise quoted, is charged at our Causal consult rate on a per hour basis and charged in 15-minute increments and invoiced with a seven (&) day payment period.

New work, additions or changes may not be delivered if payment terms have not been met. On resolution of outstanding payments work will (re)commence. Delay to delivery timelines due to failure to make payment are not the responsibility of Kis Creative.

Kis Creative reserves there right to suspend services for Retainer works if payment terms have not been met. A recommencement fee may apply if a significant period has lapsed due to non-payment.

A rush fee may be chargeable for urgent works requiring completion outside of normal timeframes, any associated fees will be discussed prior to agreement of works.

You agree to providing Kis Creative with the required payment details and methods to secure products and services supplied by external providers on your behalf.

These payment terms apply unless a variation is otherwise agreed upon in writing.

Flexible payment plans may be arranged to accommodate your budgeting needs.

In line with CPI, an increase will be applied to all recurring retainer and packaged products from July each year. This condition does not apply to quoted casual and/or fixed rate project work.